Resources: Frequently Asked Questions
If you don’t see your question below, please do not hesitate to contact us at 317-872-8368, email us or reach out to us via our contact form at any time.
The Office is open Monday through Friday, 9:00 a.m.-5:00 p.m. Our showroom is open Monday through Friday, by appointment preferred.
Our showrooms are open year round. To ensure personalized attention, we encourage you to make an appointment prior to your visit. Please call our office at 317-872-8368 to schedule an appointment with one of our Event Specialists.
We provide an on-call technician 24 hours a day 7 days a week for emergency situations for our current customers. If you are a current customer and have an emergency after business hours and need to speak to someone immediately, please call (317) 643-1643 to reach Ace Party Rental after hours emergency line.
You have many options for placing an order. Contact a member of our sales team by calling us at 317-872-8368 or emailing us at [email protected]. You can also reach us online by filling out the Contact Form.
We recommend placing your order as soon as possible. There are times during the year that we sell out of certain items, and because of this it is always easier to reduce your order than add on. You can add or reduce the quantities on your order and make changes up to 14 business days before your delivery or 48 hours before you pick up.
Yes. You may make additions and modifications up to fourteen (14) business days before delivery or 48 hours before your will call pickup. We will accommodate requests for increased quantities upon availability. Please refer to our cancellation policy to avoid charges related to cancelling items.
Our standard delivery and pickup starts at a base rate of $100.00 and is Monday-Friday between 9:00 am and 6:00 pm. The Standard Rental rates cover a period of up to three (3) days, allowing delivery two (2) days before and return two (2) days after the event. See our extended rental rate policy for longer rental periods. The standard fee for this service is based on the city and zip code we are delivering to for your event. If you require delivery within a specific time frame, additional “timed delivery/pickup” fees will apply. Larger orders may require additional delivery vehicles or staff for handling the delivery. Prices are subject to change without notice.
Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our delivery vehicles. We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be, placing the items on a delivery dock, under a tent or in a garage. Any deliveries with difficult driving terrain or involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed additional rates, at the discretion of the delivery driver. Deliveries with excessive distances or deliveries with set-up can be arranged, but need to be scheduled in advance – not at the time of delivery. Some of these locations have driveways which might be difficult for our delivery trucks to navigate successfully. Low hanging branches, narrow bridges and tight corners can pose a hazard to our delivery team. See our Rental Policy for specific delivery procedures.
If you have not received your equipment by 3:30 PM, please feel free to call our office to receive an estimated time frame at 317-872-8368.
Yes. Deliveries and pickups can be scheduled outside of our regular business hours or on Saturdays & Sundays for an additional fee. We understand that some locations have specific timing requirements and we will do our best to accommodate you for your event. The pricing for this service is based on the day, time, location and size of your order.
Depending on the size of your order, we do allow customer pick up. If you are picking up your order you will need to make sure you have the proper vehicle to accommodate the rental items. There are specific items that require delivery and cannot be picked up, and your sales person will inform you of that when you contact us to place your reservation.
Setup and tear-down of certain items are already included in the rental price: stage, dance floor and tents. For an additional fee, we can setup or tear down tables, chairs, linens, & other products for your event. This service must be arranged with an Ace Party Rental representative prior to your delivery or pickup.
A 50% deposit is required, along with a credit card to place on file, to reserve inventory for your event with the balance due fourteen (14) business days prior to installation, customer will call pickup or delivery. We will send you a secure link to review and sign your rental contract via our software partner, Goodshuffle Pro. We do require that you confirm your contracts electronically as soon as possible after proposal is sent or after any modifications have been made. If contracts are not signed along with a deposit or pre-arranged agreement, your contract will not switch over to confirmed/signed which automatically notifies our logistics team that your order can be delivered & fulfilled.
A 50% cancellation charge will apply to any rental items cancelled more than fourteen (14) business days prior to installation, delivery or customer will call pickup. A 100% cancellation charge will apply to items cancelled less than fourteen (14) business days prior to installation, delivery or customer will call pickup. No credit will be issued for mutually agreed upon custom items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable. No credit will be given for unused items. Unless the order has been confirmed and reserved, all prices and availability are subject to change.
The Base Rental rates cover a period of up to three days, allowing delivery or client pickup two (2) days before and return two (2) days after the event. See below for additional fees for longer rental periods. Prices are subject to change without notice.
The equipment is available for use for a 72 hour (1 to 3 event day) period at no additional cost, allowing delivery two (2) days before and return two (2) days after the event. We have a tiered structure for extended rental rates based on event days:
4 to 7 days is a 2 rental rate; 8 to 14 days is a 2.5 rental rate; 15 to 21 days is a 3 rental rate; 22 to 28 days is a 3.5 rental rate; 23 to 29 days is a 4 rental rate; 30 to 36 days is 4.5 rental rate; 37 to 43 days is a 5 rental rate; 44 to 50 days is 5.5 rental rate; 51 to 57 days is a 6 rental rate; 58 to 64 days is a 6.5 rental rate; 65 to 71 days is a 7 rental rate; 72 to 78 days is a 7.5 rental rate; 79 to 85 days is a 8 rental rate; and 86 to 93 days is a 8.5 rental rate. 6 months is a 12 rental rate. 12 months is a 16 rental rate.
Rates are subject to change without notice.
Customer has the option to accept Ace’s “Equipment Protection Plan”. If Customer accepts the “Equipment Protection Plan”, then Ace charges an additional 10% of your product total and waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third-party sub rental items, that occurs despite usage and handling with reasonable care. If Customer declines the “Equipment Protection Plan”, then the Customer must provide proof of temporary event insurance with Ace Party Rental being covered on the policy or by adding Ace Party Rental to your home or business insurance policy.
Items not returned to Ace within seven (7) days after your event are billed the full replacement cost. Speak with your Ace event consultant to learn more.
See our “Equipment Protection Plan” page to learn more.
ALL TENT QUOTES, PROPOSALS AND INVOICES: Require an site evaluation by an Ace Party Rental Tent Specialist. Site evaluations may not require a Tent Specialist to be onsite the physical location as some sites can be purveyed using photos, videos and google maps. At the time of our evaluation, we will inspect the area for any obstructions, low hanging lines, unlevel ground, or any hazards that may delay, prevent or require additional items and services. This is the best way that we can guarantee that you receive the appropriate sized tent and that the installation will run smoothly for your event. A “Tent Site Inspection” non refundable fee of $150 will be applied as a credit towards your signed invoice. Please call our office to schedule a site inspection: 317-872-8368.
PREPARATION OF AREA: Because the first part of setting up a tent is to lay it out flat, the area must be free of any obstructions before we arrive. This applies to the take down process also; the tent must be empty. Please mow the grass the day before set up and also pick up any animal droppings
INDIANA 811: By law it is the owner’s responsibility to call Indiana 811 Service; however Ace Party Rental will contact Indiana 811 to mark all public utility lines such as sewer, water and cable for your convenience for an additional non refundable fee of $100.00
MARK THE FOLLOWING PRIVATE UNDERGROUND UTILITIES USING FLAGS OR STAKES: The renter is responsible for clearly marking all private underground utilities or items that Indiana 811 does not mark. Ace stakes 3 feet in to the ground for all tents.
a. Sprinkler lines
b. Private Water lines
c. Private Electrical lines
d. Private Sewer lines such as septic tank or finger system
e. Invisible dog fence
f. Any other underground utilities that apply
g. Parking lots must be cleared and blocked off.
Ace is not responsible to damage to any private underground utilities indicated above
ASPHALT INSTALLATION: When installing a tent on asphalt we drive re-bar stakes that are approximately 30” long. The hole is filled and patched upon take down.
SPACE REQUIREMENTS: In figuring the area for your tent we have to add an additional 5’ to 10’ of space for stake lines. Example: a 20 x 20 tent needs an area that is at least 25′ x 25′ to 30′ x 30′ of space.
LANDSCAPING: we install our tents where you want them. Many times that puts us close to gardens and landscaping. Our crews do everything in their power not to cause damage to flowers or shrubbery, but they must have room to work to make sure the tent is anchored in a proper and safe manner. Please keep this in mind when you are planning your event.
ADDITIONAL CHARGES MAY BE INCURRED FOR THE FOLLOWING ITEMS:
a. Work done outside of our normal business hours
b. Long carry of equipment to sites not easily accessible by truck
c. If staking is not possible, weighting the tent
d. Additional Delivery fees for items added after crew is onsite
CAD DRAWINGS & EVENT LAYOUTS: If you are renting a tent with Ace for you event, we can provide you with a CAD drawing depicting the layout of your event. You can meet with an Ace! representative at our office to create a virtual model complete with tables, chairs, dance floor and other event accessories. This drawing will be a great help for your event setup.
No. In general, we ask only that you return dishware and food service items lightly rinsed, debris free, and replaced in the original cases provided. We ask you to shake out and air-dry linens. Grills must be cool and empty of briquettes. We charge an additional cleaning fee for grills.
If dishware and food services items are not rinsed and debris free additional fees will apply to the invoice. See “Additional Labor Charges” for more information.
Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather and theft. Tables and chairs should be broken-down and stacked ready for pickup in the same location they were dropped off. All china, flatware, glassware, etc. should be rinsed debris free and repacked in the same containers in which they were received. Linens should be refuse free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.
The pickup staff will count the rental items on site at your request to verify you are returning everything. We do charge for missing items not covered by the Equipment Protection Plan. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.
If you are renting a tent with Ace for you event, we can provide you with a CAD drawing depicting the layout of your event. You can meet with an Ace representative at our office to create a virtual model complete with tables, chairs, dance floor and other event accessories. This drawing will be a great help for your event setup.
If you’re looking for a particular item or service and don’t see it on our website, ask our event specialists or make a suggestion at [email protected] or call 317-872-8368. The item or service you’re looking for might already be under consideration; plus, we love getting new ideas from our customers!
“Ace Party Rental is the best. They go above and beyond providing rentals, and are truly focused on customer satisfaction.” – AMBER B.